Professional Papers ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website and academic writing services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Professional Papers is a private UK academic writing service. We act as a data controller for the personal information you provide when ordering, contacting us or using our platform.
2. What we collect
- Account information: name, email address, phone number (optional).
- Order information: paper type, subject, academic level, deadline, instructions and any source files you upload.
- Communication: messages you send to writers or support via our platform.
- Payment: we never store card details. Payments are handled exclusively by Stripe (PCI-DSS Level 1 certified).
- Technical data: IP address, browser type, device information, anonymous analytics.
3. How we use it
We use your data to: fulfil your order, match you with an appropriate writer, communicate with you about your project, process payments via Stripe, provide customer support, and improve our service. We never sell, rent or share your personal data with third parties for marketing purposes.
4. Confidentiality of your academic work
All work we deliver to you is yours exclusively. We never resell, republish, share or claim authorship of any work we produce. Writers sign a strict confidentiality agreement. Your topic, data and findings are confidential.
5. Where your data is stored
Our infrastructure is hosted within the EU/UK. Stripe processes payment data in accordance with their own privacy policy (also GDPR-compliant). We do not transfer personal data outside the UK/EEA without appropriate safeguards.
6. How long we keep it
Order data is retained for 6 years for tax and accounting purposes. Communications are retained for 2 years. You may request deletion of your account at any time, subject to legal retention obligations.
7. Your rights
Under UK GDPR you have the right to: access your data, correct inaccuracies, request deletion, restrict or object to processing, and complain to the Information Commissioner's Office (ICO). To exercise any of these rights, email us at privacy@professional-papers.co.uk.
8. Cookies
We use essential cookies for cart persistence and session management. We use minimal anonymous analytics to improve the site. We do not use advertising cookies or share data with ad networks.
9. Contact
Questions about this policy: privacy@professional-papers.co.uk